Payment and Refund Policy

Last Updated: March 14, 2026 Effective Date: March 14, 2026

Merchant Information

Business Name: RCKSTRT Billing Email: hi@rckstrt.com Support Email: hi@rckstrt.com Website: rckstrt.com Currency: All amounts are denominated in US Dollars (USD) unless otherwise stated.

All payments are processed through Stripe, Inc. RCKSTRT does not store full payment card numbers or card security codes on its servers. Your payment data is governed by Stripe's privacy policy and terms of service.

1. Payment Structure

1.1 Overview

RCKSTRT offers custom software development services through two primary commercial models:

Monthly plan: a kickoff deposit followed by recurring monthly payments over a stated term, with ownership transferring upon completion of the plan or payment of a buyout amount.
Outright purchase: a single lump-sum payment for the full project cost, with ownership transferring upon receipt of payment and written confirmation.

Both models may be offered to eligible clients and approved partners depending on program availability and project scope.

1.2 Kickoff Deposit

A kickoff deposit is required before project work begins. The deposit amount is displayed in the checkout flow and confirmed in the project or partnership agreement. The kickoff deposit:

secures your project intake review and scheduling position;
may be credited toward the total project cost or ownership path as stated in your project or partnership agreement;
is non-refundable once onboarding, planning, scheduling, or project setup work has commenced (see Section 4.1 for refund eligibility details); and
does not guarantee a specific start date unless confirmed in writing.

1.3 Monthly Plan

If you select the monthly plan:

monthly payments are charged automatically to your saved payment method on the billing date established at checkout;
the monthly amount, term length, and total cost are disclosed at checkout and in the project or partnership agreement;
project-specific runtime, hosting, or third-party service costs associated with accounts created or managed by RCKSTRT during the monthly plan term may be billed separately or forwarded to you as disclosed at checkout or in the project or partnership agreement;
ownership of project deliverables does not transfer until either (a) all monthly payments under the full term are completed or (b) the applicable buyout amount is paid in full;
during the monthly plan term you receive a limited software license as described in the Terms of Service; and
early termination of the monthly plan does not entitle you to a refund of amounts already paid, and the software license may be suspended or terminated upon default.

The monthly plan uses recurring subscription billing for a custom software engagement. It is not a consumer loan or credit application, and RCKSTRT does not run consumer credit checks to activate it.

Buyout option: You may pay off the remaining monthly plan balance early by paying the applicable buyout amount. The buyout amount is the present value of remaining payments as stated in your project or partnership agreement. Early buyout does not require completion of the full monthly term.

1.4 Outright Purchase

For outright purchase engagements, the full amount is due as stated at checkout or in the invoice. Ownership of project deliverables transfers upon receipt of full payment and written confirmation from RCKSTRT, subject to completion of any applicable administrative handoff steps.

1.5 Additional Charges

The following may be invoiced separately from the base project cost:

approved scope changes and change orders;
rush or expedited delivery requests;
third-party licensing, API, or infrastructure costs required by your project;
project-specific runtime account costs that RCKSTRT advances or pays on your behalf during the monthly plan term (for example hosting, database, monitoring, email delivery, or similar service charges);
ongoing hosting, maintenance, or support fees if included in a post-delivery arrangement; and
any other additions to project scope that receive written approval within the platform or by email.

Change orders require written approval before work begins and before billing. RCKSTRT will not bill for unapproved scope changes.

2. Payment Authorization and Methods

2.1 Payment Authorization

By providing a payment method at checkout, you authorize RCKSTRT and Stripe to:

charge the disclosed deposit amount immediately;
create and activate recurring subscription billing for the monthly plan at the amount and frequency confirmed at checkout;
store your payment method identifier for recurring billing; and
initiate automatic retries for failed payments on the schedule described in Section 3.1.

2.2 Accepted Payment Methods

We accept payment methods supported by Stripe, including major credit and debit cards (Visa, Mastercard, American Express, Discover). Additional payment methods (such as ACH bank transfer) may be available for certain engagement types as disclosed at checkout.

2.3 Saved Payment Methods

We may require a valid payment method on file before allowing you to join a waitlist, reserve a scheduling slot, or activate recurring billing. Saving a payment method in this context does not create a charge unless and until you confirm an engagement that requires a deposit or payment.

2.4 Payment Confirmation

Upon successful payment, you will receive a payment confirmation email to the address associated with your account. Stripe will also generate a payment receipt. You are responsible for retaining these records for your own accounting purposes.

3. Late Payments, Failures, and Defaults

3.1 Failed Payment Retry Schedule

If a monthly plan payment fails (for example, due to an expired card, insufficient funds, or bank decline):

Stripe will automatically retry the failed charge up to 3 times over the following 7 days;
we will notify you by email after each failed attempt; and
you should update your payment method in your account settings before the retry window closes to avoid a missed payment.

3.2 Grace Period

We provide a 10-calendar-day grace period from the original due date before classifying a payment as a missed payment. During the grace period, project work and platform access will generally continue while we attempt to collect payment.

3.3 Missed Payment Consequences

If a payment remains uncollected after the grace period:

project work and active delivery may be paused;
platform access and workspace features may be restricted;
the software license granted during the monthly plan term may be suspended; and
we will contact you to arrange payment or discuss options.

We may reinstate full access upon receipt of the overdue amount. Repeated missed payments may result in account termination under the Terms of Service.

3.4 Default and Termination

An account is in default if:

a payment remains unpaid for more than 30 days after the original due date;
a monthly plan subscription is cancelled by you or terminated by us due to non-payment; or
a chargeback is filed and upheld in circumstances that indicate non-payment rather than a billing error.

Upon default:

the software license may be terminated;
ownership of project deliverables remains with RCKSTRT until buyout conditions are satisfied;
all outstanding amounts become immediately due; and
RCKSTRT may pursue collection of unpaid amounts through lawful means.

4. Refunds and Credits

4.1 Kickoff Deposit Refund Eligibility

Kickoff deposits are non-refundable once onboarding, intake review, planning, scheduling, or any project setup work has commenced.

A kickoff deposit may be refunded in full if:

you cancel before any onboarding, intake review, or project setup work has begun; or
RCKSTRT declines your project or partnership application after reviewing your submission and no preparatory work has been performed on your behalf.

Refund eligibility will be determined by RCKSTRT based on the stage of work at the time of cancellation. If you believe a refund is owed, contact hi@rckstrt.com within 7 days of the charge.

4.2 Monthly Plan Payment Refunds

Monthly plan payments are non-refundable once processed, except in the limited circumstances described below. Specifically:

completed monthly payments do not by themselves transfer ownership;
stopping or cancelling the monthly plan early does not convert prior payments into an ownership claim;
no partial refund is issued for unused time within a billing cycle; and
RCKSTRT does not prorate monthly plan payments unless explicitly agreed in writing.

4.3 Outright Purchase and Change Order Refunds

Outright purchase payments, buyout payments, approved change order payments, and payments for work that has been delivered or substantially completed are non-refundable, except where:

a confirmed billing error resulted in an incorrect charge;
RCKSTRT fails to deliver agreed work and no reasonable cure is possible; or
applicable law requires a refund.

4.4 Billing Errors

If you believe you were charged incorrectly, contact hi@rckstrt.com within 30 days of the charge with the charge date, amount, and a description of the issue. We will investigate and, if a billing error is confirmed, issue a corrective refund or credit within 10 business days of confirming the error.

4.5 Refund Processing

Approved refunds are processed to the original payment method. Processing times:

Credit and debit cards: 5–10 business days after we initiate the refund, depending on your card issuer.
ACH/bank transfer: 3–7 business days.

We will send an email confirmation when a refund is initiated.

4.6 Credits and Promotions

Referral credits, promotional discounts, and incentive credits are subject to the terms under which they were issued. Credits:

reduce the amount owed on an applicable invoice or payment;
have no cash value and may not be exchanged for money unless required by applicable law;
may expire as stated in the offer terms; and
may be forfeited upon account termination or violation of program terms.

5. Subscriptions and Cancellation

5.1 Cancelling a Monthly Plan Subscription

You may cancel your monthly plan subscription at any time by contacting hi@rckstrt.com. If cancellation controls are available for your account in the Stripe billing portal, you may also use the portal. Cancellation stops future monthly charges but does not entitle you to a refund of amounts already paid.

Upon cancellation of a monthly plan subscription:

your platform access and software license may be suspended or terminated as described in Section 3.4;
ownership of project deliverables remains with RCKSTRT unless you pay the applicable buyout amount; and
you remain responsible for any outstanding amounts due at the time of cancellation.

5.2 Subscription Cancellation by RCKSTRT

RCKSTRT may cancel a monthly plan subscription in the event of default, violation of the Terms of Service, fraud, or legal compliance requirements, with notice to you as required by applicable law.

6. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with your card issuer or bank, contact us at hi@rckstrt.com. Many billing issues can be resolved quickly without a formal dispute.

If you initiate a chargeback:

your account may be suspended while the dispute is under review;
we will submit a response to your card issuer with supporting documentation, which may include checkout records, approval flows, invoice history, project records, delivery evidence, and applicable agreements; and
if the chargeback is resolved in RCKSTRT's favor, any outstanding balance remains due.

We aim to respond to all chargeback inquiries within 10 business days. Fraudulent chargebacks may result in permanent account termination and referral to applicable authorities.

7. Taxes

You are responsible for all applicable sales taxes, use taxes, VAT, GST, duties, levies, and other government-imposed fees associated with your use of the Service and project engagements. RCKSTRT will collect and remit applicable taxes only where legally required to do so.

If you are tax-exempt, you must provide valid exemption documentation before payment is processed. We cannot retroactively remove tax from a processed payment.

8. Currency and International Payments

All prices are denominated in US Dollars (USD). If your payment method is denominated in another currency, your card issuer or bank may apply a currency conversion rate and charge a foreign transaction fee. RCKSTRT is not responsible for currency conversion rates or fees applied by your financial institution.

9. Changes to This Policy

We may update this Payment and Refund Policy from time to time. If we make material changes, we will notify you by email or through the platform at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

10. Contact Information

For billing, payment, or refund inquiries:

RCKSTRT Email: hi@rckstrt.com Support: hi@rckstrt.com Website: rckstrt.com

By making a payment to RCKSTRT, you acknowledge that you have read, understood, and agree to this Payment and Refund Policy.